Twinings Reviews

Have been ordering The Earl Earl Grey loose leaf Pyramids for many years, always buying in bulk (10-15 blue boxes).
When my latest delivery of 10 ordered boxes arrived… there were 14 pink boxes named ‘The Earl Zesty Afternoon blend’.
I called the company and was told ‘it’s the same tea in new different packaging’. Less in each box so they added 4 more.
We were told to taste it and see! Then if we were not happy, then return it!
IT IS AWFUL AND NOT THE SAME. They just lie!
I have posted it back at a cost to me of £9:00
This is appalling, as THEY made the error and should refund my postage.
They have in fact discontinued the Earl Grey in the blue box…. It says so on their site! It is now new improved Earl Grey!!! What a joke.
Neither me, my family and friends and all of their friends will never buy from Twinnings again.

Or coffee,
I got my coffee today! Twinings taste the same as nescaffe use to taste. No words can say how much I love coffee!

Good experience
Fast shipping

At a young age, my grandmother introduced me to Twinings Loose Leaf tea and I've been hooked ever since. Twinings have been around in the UK for 300 or more years. Their loose-leaf tea comes in a tin with a plastic lid and once opened has a sealed foil covering. The particular brand I have is Darjeeling which has a lovely aroma and is wonderfully calming. Loose leaf tea needs to be covered and kept in a cool dry spot. If you cannot find the tea you are looking for you can order it from Twinings Canada. From one tea lover to another enjoy your cuppa!

I wanted to order some chocolate Monin, and after searching, found them on Twinings, marked as clearance. There was no other information, i.e. that there was a reason for them being marked clearance; I assumed that they had over stocked. The items arrived on 25th April 22 and all 8 of them have got a date of end July 22. I contacted Twinings and was told that a short date for them is 2 months, rather than 3, and basically they aren't interested. I can return them but it will cost me, when it is not my fault. This is very disappointing and misleading from a reputable company, one which I have ordered from many times before. Twinings - if there is a reason for clearance you should state it rather than mislead your customers by excluding relevant information.
If you are thinking of ordering from them, I would normally say read the small print but there wasn't any!!!

great service delivered very quickly and well packaged
i will for sure be ordering again

Used Twinnings Liquorice and spearmint tea for a few years now but the last two boxes have contained tea bags which were split and had tea everywhere. One box ok, but two not impressed.

Service was exceptional, they keep you updated every step of the way. Well packaged, never had any issues with an order and i’ve put in a few. Their glassware is also well packed, so no breakage on arrival. Bought a whole load of different teas, mugs and gift bags for family abroad. The gift bags were my favourite, the designs elegant and just a lovely touch to hand out some British treats in.

These rubbish tea bags don’t open as they should . Buy some scissors to open these unprofessionally packaged tea bags

Bought a few times from this company! I buy from these and clipper tea!
Was never really a "proper tea" drinker, up until I tried some infusions. I really enjoy the peppermint and nettle. I also enjoy the green lemon, and the orange valerian. Really helps with my anxiety as does chamomile honey and vanilla. Very excited to try no22 dark caramel black tea! Heard some great stuff.

I bought a jar of options salted caramel hot chocolate and found a peace of plastic when I was drinking it I was lucky I never choked to death I got intouch with twinnings who make it and they said send the plastic off to them so I did and after waiting weeks for a result theu sent me back a reply saying it wasn't down to them ?????? And sent me eight £1 off vouchers for options drinks how discusting is that and my lawyer is now taking further action on them

How disappointing that Twinings are compromising the quality and taste of their Pure Green Tea in the name of their efforts to reduce plastic. Unlike Europe they do not sell the individually wrapped tea bags in paper sachets which have a far fuller flavour and freshness than those all packed together in a single foil pack which taste bland and bitter.

The Swiss market is far more discerning and demanding of high quality which may explain why the individually wrapped Twinings tea bags are sold there and not in the U.K.

Twinings recommend two wholesalers where these tea bags may be available but this product does not feature on their online shopping lists of either of these stores and wholesalers usually only deal in large quantities.

I most certainly will not be drinking or recommending Twinings Pure Green Tea, at one time the makers of fine teas, in the U.K. again.

Just received my order, On time and well packaged, good job.

Bad production quality. Thomas Twining would be ashamed. Can't recommend it. ? Support survey sux too.

All the orders were dispatched and never had any issues